MODULE 1.1 INTRODUCTION TO UAE PRIVATE SECURITY INDUSTRY

MODULE 1.2 PUBLIC AND PRIVATE SECURITY

MODULE 1.3 SECURITY SUPERVISOR POSITION

MODULE 1.4 SECURITY INDUSTRY STAKEHOLDERS

MODULE 1.5 CHAIN OF COMMAND

MODULE 2: INTRODUCTION TO UAE SECURITY LEGISLATION AND REGULATORY FRAMEWORK

MODULE 2.1 INTRODUCTION

MODULE 2.2 LEGAL COMPLIANCE

MODULE 2.3 LIMITS OF SECURITY AUTHORITY

MODULE 2.4 COOPERATION WITH POLICE

MODULE 3: INTRODUCTION TO ROLE AND RESPONSIBILITIES OF THE SECURITY SUPERVISOR

MODULE 3.1 CORE RESPONSIBILITIES

MODULE 3.2 START-OF-SHIFT RESPONSIBILITIES

MODULE 3.3 DURING THE SHIFT

MODULE 3.4 END-OF-SHIFT

MODULE 4: INTRODUCTION TO SECURITY LEADERSHIP AND TEAM MANAGEMENT

MODULE 4.1 LEADERSHIP

MODULE 4.2 LEADERSHIP STYLES

MODULE 4.3 MOTIVATION

MODULE 5: INTRODUCTION TO SECURITY COMMUNICATION

MODULE 5.1 IMPORTANCE

MODULE 5.2 RADIO COMMUNICATION

MODULE 5.3 RADIO DISCIPLINE

MODULE 5.4 EMERGENCY COMMUNICATION

MODULE 6: INTRODUCTION TO SECURITY OPERATIONS AND POST ORDERS

MODULE 6.1 POST ORDERS

MODULE 6.2 SUPERVISOR RESPONSIBILITIES

MODULE 6.3 SITE INSTRUCTIONS

MODULE 7: INTRODUCTION TO SECURITY RISK MANAGEMENT

MODULE 7.1 WHAT IS RISK?

MODULE 7.2 RISK ASSESSMENT

MODULE 7.3 SECURITY CONTROLS

MODULE 8: INTRODUCTION TO ACCESS CONTROL AND VISITOR MANAGEMENT

MODULE 8.1 PURPOSE

MODULE 8.2 ACCESS-CONTROL PROCESS

MODULE 8.3 VISITORS

MODULE 8.4 CONTRACTORS

MODULE 8.5 TAILGATING

MODULE 8.6 LOST ACCESS CARDS

MODULE 9: INTRODUCTION TO SEARCH PROCEDURES

Module 9.1 PURPOSE

MODULE 9.2 PRINCIPLES

MODULE 9.3 TYPES OF SEARCH

MODULE 9.4 SEARCH REFUSAL

MODULE 9.5 SUSPICIOUS PACKAGE

MODULE 10: INTRODUCTION TO PATROLLING AND SECURITY INSPECTIONS

MODULE 10.1 PURPOSE

MODULE 10.2 PATROL TYPES

MODULE 10.3 PATROL INSPECTION

MODULE 10.4 PATROL REPORTS

MODULE 11: INTRODUCTION TO CONTROL ROOM OPERATIONS

MODULE 11.1 CONTROL ROOM

MODULE 11.2 SUPERVISOR RESPONSIBILITIES

MODULE 11.3 CCTV

MODULE 11.4 ALARM RESPONSE

MODULE 12: INTRODUCTION TO CCTV AND SECURITY TECHNOLOGY

MODULE 12.1 CCTV COMPONENTS

MODULE 12.2 CAMERA TYPES

MODULE 12.3 SUPERVISOR’S ROLE

MODULE 12.4 TECHNOLOGY FAILURE

MODULE 13: INTRODUCTION TO INCIDENT MANAGEMENT

MODULE 13.1 INCIDENT DEFINITION

MODULE 13.2 INCIDENT RESPONSE MODEL

MODULE 13.3 INITIAL ASSESSMENT

MODULE 13.4 SCENE MANAGEMENT

MODULE 13.5 INCIDENT ESCALATION

MODULE 14: INTRODUCTION TO EMERGENCY AND CRITICAL INCIDENT RESPONSE

MODULE 14.1 EMERGENCY PRINCIPLES

MODULE 14.2 SUPERVISOR ACTIONS

MODULE 14.3 EVACUATION

MODULE 14.4 CRITICAL INCIDENTS

MODULE 15: INTRODUCTION TO FIRE SAFETY AND LIFE SAFETY

MODULE 15.1 FIRE TRIANGLE

MODULE 15.2 FIRE PREVENTION

MODULE 15.3 FIRE ALARM

MODULE 15.4 FIRE EXTINGUISHERS

MODULE 15.5 EMERGENCY EXITS

MODULE 16: INTRODUCTION TO FIRST AID AND MEDICAL EMERGENCIES

16.1 SECURITY SUPERVISOR ROLE

16.2 SCENE SAFETY

16.3 COMMON EMERGENCIES

16.4 AED

16.5 MEDICAL REPORTING

MODULE 17: INTRODUCTION TO CONFLICT MANAGEMENT AND DE-ESCALATION

17.1 CONFLICT

17.2 DE-ESCALATION

17.3 AVOID

17.4 AGGRESSIVE PERSON

MODULE 18: INTRODUCTION TO REPORT WRITING AND SECURITY DOCUMENTATION

18.1 IMPORTANCE

18.2 GOOD REPORT CHARACTERISTICS

18.3 FACTS VERSUS OPINIONS

18.4 INCIDENT REPORT STRUCTURE

MODULE 19: INTRODUCTION TO SUPERVISORY ADMINISTRATION AND PERFORMANCE MANAGEMENT

19.1 ROSTERING

19.2 ATTENDANCE

19.3 UNIFORM INSPECTION

19.4 EQUIPMENT

19.5 PERFORMANCE MANAGEMENT

19.6 CORRECTIVE ACTION

MODULE 20: INTRODUCTION TO SPECIAL SECURITY ENVIRONMENTS

20.1 HOTELS

20.2 SHOPPING MALLS

20.3 RESIDENTIAL COMMUNITIES

20.4 HOSPITALS

20.5 CONSTRUCTION SITES

20.6 BANKS AND FINANCIAL FACILITIES

20.7 CRITICAL INFRASTRUCTURE

20.8 EVENTS

MODULE 21: INTRODUCTION TO SUPERVISOR OPERATIONAL PROCEDURES

PROCEDURE 1: STARTING A SHIFT

PROCEDURE 2: CONDUCTING A SECURITY BRIEFING

PROCEDURE 3: RESPONDING TO AN INCIDENT

PROCEDURE 4: SECURITY POST INSPECTION

PROCEDURE 5: SHIFT HANDOVER

MODULE 22: INTRODUCTION TO SECURITY SUPERVISOR CHECKLIST

MODULE 23: INTRODUCTION TO CASE STUDIES

CASE STUDY 1: UNAUTHORISED VISITOR

CASE STUDY 2: GUARD ABANDONS POST

CASE STUDY 3: THEFT

CASE STUDY 4: FIRE ALARM

CASE STUDY 5: AGGRESSIVE VISITOR

CASE STUDY 6: CCTV FAILURE

MODULE 24: INTRODUCTION TO PRACTICAL ASSESSMENTS

PRACTICAL 1: SECURITY BRIEFING

PRACTICAL 2: POST INSPECTION

PRACTICAL 3: INCIDENT RESPONSE

PRACTICAL 4: EMERGENCY SCENARIO

PRACTICAL 5: REPORT WRITING

MODULE 25: INTRODUCTION TO KNOWLEDGE CHECKS

MODULE 1

MODULE 2

MODULE 3

MODULE 26: INTRODUCTION TO FINAL EXAMINATION

SECTION A MULTIPLE CHOICE

SCENARIO QUESTIONS

MODULE 27: INTRODUCTION TO SECURITY SUPERVISOR FORMS