MODULE 2: INTRODUCTION OF UAE RIGHTS, POLICY AND INCLUSION

2.1 EQUAL TREATMENT

2.2 RESPECT AND DIGNITY

MODULE 3: INTRODUCTION OF THE ROLE OF SECURITY PERSONNEL

MODULE 4: INTRODUCTION OF UNDERSTANDING DIFFERENT NEEDS

MODULE 5: INTRODUCTION OF RESPECT, DIGNITY AND PROFESSIONAL CONDUCT

5.1 GOOD PRACTICE

5.2 AVOID ASSUMPTIONS

MODULE 6: INTRODUCTION OF EFFECTIVE COMMUNICATION

6.1 COMMUNICATING CLEARLY

MODULE 7: INTRODUCTION OF ASSISTING PEOPLE WITH MOBILITY DISABILITIES

7.1 SECURITY OFFICER RESPONSIBILITIES

7.2 ASSISTING A WHEELCHAIR USER

MODULE 8: INTRODUCTION OF ASSISTING PEOPLE WITH VISUAL IMPAIRMENTS

8.1 GOOD COMMUNICATION

8.2 PHYSICAL GUIDANCE

MODULE 9: INTRODUCTION OF ASSISTING PEOPLE WITH HEARING IMPAIRMENTS

9.1 GOOD COMMUNICATION PRACTICES

MODULE 10: INTRODUCTION OF INTELLECTUAL, LEARNING AND COMMUNICATION DISABILITIES

MODULE 11: INTRODUCTION OF AUTISM AND NEURODIVERSITY AWARENESS

MODULE 12: INTRODUCTION OF ACCESSIBILITY AND ENVIRONMENTAL SAFETY

MODULE 13: INTRODUCTION OF SECURITY SCREENING AND ACCESS CONTROL

MODULE 14: INTRODUCTION OF PEOPLE TO DETERMINATION DURING EMERGENCIES

14.1 EMERGENCY PRIORITIES

14.2 COMMUNICATION DURING AN EMERGENCY

MODULE 15: INTRODUCTION OF FIRE AND EVACUATION PROCEDURES

15.1 DURING EVACUATION

MODULE 16: INTRODUCTION OF MEDICAL EMERGENCIES

MODULE 17: INTRODUCTION OF SAFEGUARDING AND PROTECTION FROM ABUSE

17.1 RECOGNISING A CONCERN

MODULE 18: INTRODUCTION OF REPORTING AND DOCUMENTATION

MODULE 19: INTRODUCTION OF PRACTICAL SCENARIOS

MODULE 20: INTRODUCTION OF KEY PRINCIPLES TO REMEMBER